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general help resources:
Check an existing order If you have placed an order with us online and would like to chase it up. Please visit our contact page. here
Delivery Time
Orders are typically turned around within 5 working days or less for UK orders. International shipments can take longer depending on the distance and size of the delivery.
Special Requirements
If you have special instructions for your order, you may fill in a comments field during the checkout process.
Here you may place your order as a gift (we will not send billing information to the customer). Or use this text area to give any special information relating to your order.
Change or Cancel an order
If you wish to change or cancel an order contact our customer service team on 0208 450 7834 between Monday to Friday, 9:00am to 5:00pm. Please have the order number and date the order was placed to hand.
How to deal with a Product you wish to return
We always try our very best to meet expectations EVERY TIME, but we understand that sometimes you just need to send something back.
To find out how to deal with returning an item click here.
If you have any questions that are not covered in the Returning an Item link, please send us an email with your inquiry to shop@opal-london.com with RETURN as the subject header and a member of staff will get back to you shortly.
Questions about our products
We aim to give as much information about our products as we possibly can but given the nature of some of our more innovative products, there will always be some questions to be answered. Please feel free to send us an email or give us a ring and we'll be happy to help.
WEEE Recycling
Please click here to read more about the Opal London end of use recycling policy for consumer electrical goods such as the Magic wand and Eyezone massagers.
Contact information
We are only a click away. Our expert staff are here to help so please drop us a line and we will get back to you as soon as we can.
Shop@opal-london.com Website sales, Technical support
Sales@opal-london.com Corporate.
fill out an on-line contact form here
Contact us by telephone
Telephone number: 0208 450 7834
Fax 0208 450 3293
Contact us by Post
Opal London
Mail Order Department
65 Waterloo Road
London
NW2 7TS
UNITED KINGDOM
International Customers
We are able to support international customers by email in the following languages: English, French, Spanish, Czech, Polish, and others. Please email us if you have any questions.
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